[Last updated 15/04/2024]

This Privacy Policy describes how Bentwood Chairs Australia (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bentwoodchairs.com.au (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Privacy and Personal Information

Bentwood Chairs Australia is committed to protecting the privacy of individuals' personal information. Bentwood Chairs Australia is bound by the National Privacy Principles set out in the Privacy Act 1988 (Commonwealth) in relation to its management of personal information of Australian citizens and permanent residents. Bentwood Chairs Australia will only collect personal information through this website and use, disclose and store that personal information in accordance with the Act and this Privacy Statement. ‘Personal information’ means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about a person whose identity is apparent, or can be reasonably ascertained, from the information or opinion.

How We Collect and Use Your Personal Information

We may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Disclosure of Personal Information

Bentwood Chairs Australia will not disclose personal information about you collected through the website to third parties except:

• Where third parties appointed by Bentwood Chairs Australia require access to personal information held by Bentwood Chairs Australia to perform services (in these cases, Bentwood Chairs Australia requires these contractors to keep that personal information confidential and not to use or disclose it for any purpose other than the purpose of performing those services);
• Within the Group in accordance with the law;
• Where Bentwood Chairs Australia is required or authorised by law to disclose personal information, for example to law enforcement agencies; or with your consent.

 

Access to Your Personal Information

You may seek access to personal information which Bentwood Chairs Australia holds about you and Bentwood Chairs Australia will provide access to that information in accordance with the Act. There are certain exemptions which may apply to the provision of that information. Bentwood Chairs Australia may charge an administration fee for granting access to information. To request access to personal information, contact us at the address set out below.

Other Issues

The website contains links to other sites. With the exception of other sites owned by Bentwood Chairs Australia, Bentwood Chairs Australia does not control the privacy practices or policies of sites reached through links from this website. If you have any questions about the privacy practices and policies of those sites then you should contact the companies controlling those sites directly. From time to time, this website may store cookies on your computer, obtain web browser details and IP addresses. You should be aware than any personal information you disclose on this website becomes public information, and may be collected and used by others. This may result, for example, in you receiving unsolicited messages from other parties. Nothing in this Privacy Statement guarantees that Bentwood Chairs Australia will collect or store personal information or other information about you and your use of this website. You are responsible for keeping your own records relating to your use of the website and any transactions conducted via it, and for complying with any applicable record keeping legislation.

Contact Details

Bentwood Chairs Australia only uses your personal information for specific purposes. The information you provide will be kept confidential and used to support your relationship with Bentwood Chairs Australia.

You can opt out of receiving further marketing material from Bentwood Chairs Australia Pty Ltd at anytime. If you'd prefer not to receive correspondence or have any questions or concerns, please contact us stating that you do not wish to receive any further correspondence from Bentwood Chairs Australia.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact us.